The billing and collection cycle

Billing

What you need to know

With over 8,300 customers, our service area in the City of Cullman is divided into seven billing cycles. All utility meters are read monthly. The monthly utility bills are mailed to customers fifteen days prior to the due date. Customer accounts are billed throughout the month with varying due dates, ranging from the 1st to the 20th of each month. Your due date, depending on your particular geographical area, will be the same each month. It will not change unless you move to another area of the city or receive a final bill. Depending on when you activate your account with us, your first utility bill may be more or less than the average 30-day billing cycle. The day after your due date, a five percent forfeited discount will be automatically applied to any unpaid account balance. Customers with an unpaid or past-due balance will receive a late notice ($1 charge added to the account) and/or second notice three days after the delinquent due date notifying them that their services are subject to termination at the end of an additional six-day period. This means a disconnect order is printed 10 days after the original due date.