Frequently Asked Questions
do I get my first bill?
Call 256-734-2343 for details.
to do When You Move?
Always call 256-734-2343 for "Turn off" when you move and provide us
with your new forwarding address. This enables us to mail your final bill or a
refund of your deposit, if applicable.
If the account is in your name, even though you don't live there, we still
look to the account holder for responsibility of payment. The account name
should always be the same as the tenant or owner of the property.
When Do I Get My Final Bill?
When you receive you final bill, it will have printed on the front "Final
Bill at this Location". Depending on when you move or have your service
disconnected, you could possibly receive two more bills. The final bill could
be for only a few days.
I Didn't Get a Bill.
Sometimes, unexplainable things just happens to the mail. Once we mail your
bill, obviously, we cannot be responsible for you actually receiving it. If
you have not received your utility bill and you know it is close to your due
date, please call or come by our office and we will be able give you the
account balance. This will prevent you from going past your due date and save
you from paying the five percent penalty.
When Light Wonít Come On?
Please check your circuit
breakers or fuse box first for thrown switches or blown fuses. If thatís not
the problem, call us, 734-2343.