8,200 customers with electrical service within
the City of Cullman.
For convenience to our
customers, we also provide the billing services for the
City of Cullman Water, Wastewater and Sanitation
Departments. This procedure allows our customers to
receive numerous services on one monthly bill.
For questions concerning
Water and Wastewater
REQUIRED ELECTRIC SECURITY
Cullman Power Board requires a residential security deposit
for each electric meter. At the end of service, the security deposit will be
applied to the final bill. Deposit amounts range from $75 - $400. Security
Deposits are based upon credit rating.
Commercial security deposits may vary depending on credit rating of owner and
is based on the commercial account history.
The Billing and Collection
our service area in the City of Cullman is divided into
nine billing cycles. All utility meters are read monthly.
The monthly utility bills are mailed to customers fifteen
days prior to the due date.
Customer accounts are billed
throughout the month with varying due dates, ranging from
the 1st to the 27th of each month. Your due date,
depending on your particular geographical area, will be
the same each month. It will not change unless you move to
another area of the city.
The day after your due date, a
five percent (5%) penalty will be automatically charged to
any unpaid account balance.
Depending on when you activate
your account with us, your first utility bill may be for
more or less than the average 30-day billing cycle.
Customers with an unpaid or
past-due balance will receive a late notice ($1 charge
added to the account) and/or second notice four days after
the delinquent due date notifying them that their services
are subject to termination at the end of an additional
six-day period. This means a disconnect order is printed
10 days after the original due date.
If a yellow door hanger has
been left on your door, this means a
representative from our collections department has
been there for collections. A $15 collection fee
has been added to the delinquent account.
If a red door hanger has been
left on your door, this means your service has
been disconnected for non-payment. An additional
$15 disconnect fee has been charged to the
account. Plus, if service is restored, a $45
reconnect charge will also be added to the
Fees and Charges:
(Included in first bill)
When You Move Away From Our Service
Always call 256-734-2343 for "Turn off"
when you move and provide us with your new forwarding
address. This enables us to mail your final bill or a
refund of your deposit, if applicable.
If the account is in your name, even though you
don't live there, we still look to the account holder for
responsibility of payment. The account name should always
be the same as the tenant or owner of the property.
When Do I Get My
When you receive you final bill, it will have
printed on the front "Final Bill at this
Location". Depending on when you move or have your
service disconnected, you could possibly receive two more
bills. The final bill could be for only a few days.
I Didn't Get a Bill.
Sometimes, unexplainable things just happens to the
mail. Once we mail your bill, obviously, we cannot be
responsible for you actually receiving it. If you have not
received your utility bill and you know it is close to
your due date, please call or come by our office and we
will be able give you the account balance. This will
prevent you from going past your due date and save you
from paying the five percent penalty and other collection
When You Read Your Electric
for help reading your electric meter.