CUSTOMER SERVICE    
      We currently serve over 8,200 customers with electrical service within the City of Cullman.
      For convenience to our customers, we also provide the billing services for the City of Cullman Water, Wastewater and Sanitation Departments. This procedure allows our customers to receive numerous services on one monthly bill.
      For questions concerning Water and Wastewater call: 775-7210, for Sanitation please call 737-7560.

       
REQUIRED ELECTRIC SECURITY DEPOSITS
 Cullman Power Board requires a residential security deposit for each electric meter. At the end of service, the security deposit will be applied to the final bill. Deposit amounts range from $75 - $400. Security Deposits are based upon credit rating.

Commercial security deposits may vary depending on credit rating of owner and is based on the commercial account history.

An annual interest rate of 3% is applied to customer's account that has a deposit larger than one month's average electric bill.

The Billing and Collection Cycle
     With over 8,200 customers, our service area in the City of Cullman is divided into nine billing cycles. All utility meters are read monthly. The monthly utility bills are mailed to customers fifteen days prior to the due date.
     Customer accounts are billed throughout the month with varying due dates, ranging from the 1st to the 27th of each month. Your due date, depending on your particular geographical area, will be the same each month. It will not change unless you move to another area of the city.
     The day after your due date, a five percent (5%) penalty will be automatically charged to any unpaid account balance.
     Depending on when you activate your account with us, your first utility bill may be for more or less than the average 30-day billing cycle.
     Customers with an unpaid or past-due balance will receive a late notice ($1 charge added to the account) and/or second notice four days after the delinquent due date notifying them that their services are subject to termination at the end of an additional six-day period. This means a disconnect order is printed 10 days after the original due date.

Electrical Fees and Charges:

 
HELPFUL HINTS:
   When You Move Away From Our Service Area.
Always call 256-734-2343 for "Turn off" when you move and provide us with your new forwarding address. This enables us to mail your final bill or a refund of your deposit, if applicable.
   Whose Name?
If the account is in your name, even though you don't live there, we still look to the account holder for responsibility of payment. The account name should always be the same as the tenant or owner of the property.
   When Do I Get My Final Bill?
When you receive you final bill, it will have printed on the front "Final Bill at this Location". Depending on when you move or have your service disconnected, you could possibly receive two more bills. The final bill could be for only a few days.
   I Didn't Get a Bill.
Sometimes, unexplainable things just happens to the mail. Once we mail your bill, obviously, we cannot be responsible for you actually receiving it. If you have not received your utility bill and you know it is close to your due date, please call or come by our office and we will be able give you the account balance. This will prevent you from going past your due date and save you from paying the five percent penalty and other collection costs.